Program Manager, Resource Navigation (Nonprofit)

Description & Requirements

Program Manager, Resource Navigation Hybrid – Houston, TX | $75,000–$90,000 | Mission-Driven Nonprofit Connective is seeking a Program Manager, Resource Navigation to support and scale Blue-sky resource connection and navigation efforts. Connective is seeking a Program Design & Implementation Manager, Resource Navigation to lead the design, implementation, and growth of integrated public benefits, social service, and resource navigation systems that improve service access and strengthen community resilience. This role sits at the intersection of nonprofit programs, government services, and philanthropic investment, driving tech-enabled, community-centered solutions that help individuals and families navigate complex systems in both everyday life and post-disaster contexts. About Connective Getting assistance is harder than it should be, and the process of asking for help is dehumanizing and stressful. With the mounting risk of climate disasters and increasing economic pressure on low-income communities, social services are struggling to keep up. That’s why we’re here. Connective is a growing, Houston-based technology, design, and collective action nonprofit. Our mission is to transform social services into a more connected, empathetic and accessible system. We do this by designing and delivering human-centered social service programs, developing cutting-edge technology tools for service providers, and leading community-wide change. We envision a future where the next crisis is not an emergency; where communities are prepared, adaptable, and equipped with the tools they need when it matters most. Together with our partners, we harness the power of connection to turn barriers into bridges and expand access for all. What You’ll Do Plan and deliver co-designed programs. Set objectives, develop project plans, manage timelines and budgets, and escalate risks when needed. Manage day-to-day operation of technology-enabled and human-centered service systems that support screening, navigation, data tracking, and referrals to ensure timely access, a strong client experience, and effective service delivery. Prioritize the user experience. Prioritize the user experience by ensuring Connective’s technology is intuitive, efficient, and accessible for both clients and the service provider staff supporting them. Organize cross-functional work. Coordinate with teammates, manage vendors, and train partner staff to support program delivery. Use data for improvement. Analyze qualitative and quantitative data to identify opportunities, test solutions, and refine programs. Facilitate change management and co-design. Help partner organizations co-create and adopt new systems and processes through a collective action approach. Manage partnerships. Build and strengthen relationships, represent Connective with stakeholders, and recommend growth strategies. Lead a community of practice. Lead, convene, and facilitate a community of practice with partner organizations. Understand the local service ecosystem. Understand the priorities, capacities, and relationships of the local network of social service organizations to proactively solve problems and remove barriers. Develop new initiatives. Identify opportunities, scope projects, define deliverables, and recommend staffing and resource plans to ensure successful execution.

Equity Champion: Center the voices of historically marginalized communities and act against systemic barriers. User-Centered Designer: Apply (or be eager to learn) design thinking, empathize with those navigating complex systems, and communicate clearly to improve the end-user experience. Product-Minded: Translate program requirements into clear technical specifications and work with technical teams to ensure successful implementation. Systems Thinker: See the big picture while managing the details that make programs succeed, connecting daily tasks to broader objectives and