Senior Retail Account Manager (They, She, He)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? 🤝 Our strong culture and non-vanilla personality. 💪 A Talent House. 🤝 Our commitment to being a force for good. We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts… YOUR MISSION As a Retail Account Manager , you don’t just manage accounts, you own our most significant strategic relationships. Your goal is to scale our retail footprint at maximum velocity while fostering long-term partnerships. By securing best in class content and driving performance, you will directly enhance the user experience. Your mission is to ensure our partners land on the platform with a bang and stay optimized for maximum growth. You will be the bridge between Glovo and our retail partners, ensuring every operational detail is perfect and every growth opportunity is captured. We need a ‘Retail Ambassador’: someone who is deeply hands-on, obsessed with data, and thrives in the ‘fast lane’. We are looking for a high-energy ‘doer’. Someone who is obsessed with details, loves solving puzzles with data, and isn't afraid to get their hands dirty to make things happen. You’ll be joining a fast-paced ride where your learning curve will be vertical. THE JOURNEY - Own the Joint Business Plan (JBP) for top partners, defining the year roadmap to boost GMV and market share. - Build and scale a high-impact partner portfolio, identifying untapped business opportunities and creative collaborations. - Act as the primary POC from day one, leading negotiations and onboarding new accounts to ensure a ‘win-win’ ecosystem. - Manage a portfolio of accounts, acting as their go-to contact for daily operations and performance improvements. - Maintain a professional, proactive, and HIGH BAR relationship with our partners, representing our brand in every interaction. - Dive into the data to spot issues (like high cancellation rates or slow prep times) and work directly with partners to fix them - you like challenges! - Take charge of bringing new partners onto the platform, ensuring their digital storefronts are set up for day-one success. - Drive onboarding excellence: Streamlining partner setup through precise city coverage, catalogue synchronization, and operational rigor to guarantee long-term success - mastery in execution! - Maintain high-level engagement through monthly and quarterly business reviews, becoming a trusted advisor to stakeholders. - Navigate a high-task environment with ease, turning complex multidisciplinary problems into elegant, scalable solutions.

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