Field Technician - Philadelphia, PA

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Are you ready to join the Un-carrier movement? T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team across the city of Philadelphia and some surrounding suburbs. This position is ideal for a well-rounded technician who thrives in a hands-on environment, enjoys working independently, and is comfortable supporting a wide range of network sites. You will play a key role in maintaining network performance, resolving issues, and supporting ongoing improvements across the market. We foster a collaborative, agile culture that encourages innovation and teamwork—living the Un-carrier approach every day.

Overview The Field Technician serves as a technical contributor within and occasionally beyond their immediate team. This role supports both operational and project-based work, requiring a solid understanding of radio access networks (RAN), backhaul, signaling, disaster recovery, data services, and location-based services. The position also requires foundational knowledge of network design, capacity planning, and power systems (AC/DC), along with the ability to apply that knowledge in real-world field scenarios.

Technical Support: Solve network performance issues, support outage resolution, and find opportunities for operational improvement Project Support: Complete and support key projects, ensuring accurate tracking, reporting, and communication Operations: Recommend process improvements and assist in developing documentation, job aids, and procedures Continuous Learning: Stay ahead of evolving technologies, systems, and company standards Education & Experience Bachelor’s degree OR equivalent relevant field experience. Candidates with deep technical or field experience are encouraged to apply—no degree required. Acceptable areas of study include Vocational/Technical Training or related field (Preferred) 2–4 years of experience in field operations, maintenance, or related technical roles 2–4 years of experience in wireless telecommunications or a related field Knowledge, Skills and Abilities: Electronics – Basic operational knowledge, understanding, and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio, and AC/DC power systems. (Required) Computer Fluency – Proficiency with Microsoft Office and similar productivity tools. Includes an understanding of Internet Protocol and a willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components. (Required) 5G New Radio (NR) – Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required) Base Station – Working knowledge of base station equipment, installation, configuration, and maintenance as it relates to network performance and reliability. (Required) Continuous Development – Candidates are expected to actively grow their skills through ongoing training, certifications, and hands-on experience in an ever-evolving telecommunications landscape. (Required) Disaster Recovery Planning – Familiarity with disaster recovery protocols and the ability to complete contingency plans to restore network services with minimal disruption. (Required) Network Troubleshooting – Ability to systematically identify, diagnose, and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios.