Associate TSE II

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted.. You should also have

• 3- 5 years of relevant experience, either technical or non-technical customer service experience

• Excellent communication skills, both written and verbal

• Good knowledge of operating systems (Linux preferred)

• Understanding of basic network protocols (DNS, TCP/IP, TLS/SSL)

• Fundamental computing concepts

• Desire and ability to rapidly learn a wide variety of new technical skills

• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration

• Distributed systems

• Network Administration

• Database architecture and administration

• Application Architecture

• Data architecture and design

• Performance tuning and benchmarking

• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

Bonus points

In order to hit the ground running it would be advantageous if you had experience in any of the following areas

• Databases and administration (relational or non-relational)

• Cloud Proficiency: Familiarity with cloud platforms (any one of AWS, Azure and Google Cloud) and distributed systems

• Basic knowledge of MongoDB

• Familiarity with monitoring tools (e.g., Datadog, Prometheus, or Atlas-native tools)

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is