Assistant, HR Service Center

USD 45000 - USD 55000 - yearly Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Role Summary As a key member of NBCUniversal’s Corporate HR team, an HRC Assistant plays a vital role in delivering a seamless and exceptional employee experience. Our HRConnection team acts as an extension of HR and a strategic liaison to multiple functional partners, ensuring collaboration and consistency across the organization. By leveraging NBCUniversal’s extensive resources, we help employees navigate HR, Benefits, Payroll, and more—contributing to a best-in-class workplace culture. This role serves as the first point of contact for employees and HR business partners, providing accurate, timely, and consistent guidance on policies, processes, and procedures of varying complexity. An HRC Assistant is responsible for analyzing employee data and overseeing the daily intake, triage, and resolution workflow of inquiries through our case management system, Zendesk, ensuring timely and effective support delivery. Communications are primarily conducted via email, leveraging Zendesk, to document solutions and maintain knowledge resources. In addition to handling daily inquiries, an HRC Assistant may support special projects and have exposure to subject matter experts, gaining insights into best practices for resolving complex issues. This position offers hands-on exposure to HR operations and the full employee lifecycle, making it an excellent foundation for a career in Human Resources. Our Approach We support colleagues across NBCUniversal in ways that directly impact their employment experience. Because of this responsibility, we approach every interaction with collaboration, empathy, sensitivity, and professionalism—building trust and meaningful relationships along the way.

Customer Focused Respond to inquiries with accuracy, empathy, and professionalism on topics such as benefits, payroll, compensation, and policies. Analyze issues, identify root causes, and propose effective solutions that make employees feel supported and valued. Listen actively, understand needs, and make every interaction easy and reassuring. Valued Thought Partner Partner closely with HR business partners by sharing knowledge, best practices, and guiding them to the right resources to help them make well-informed decisions. Adapt guidance to reflect variations in policy and process implementation across NBCUniversal businesses. Continuous Improvement