Senior Business Manager

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.   If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. The  Senior Business Manager in SME&C East serves as a strategic advisor and operational leader for the US East Sales Unit, partnering closely with the leadership team to drive execution of business priorities across Cloud & AI, Security, AI Business Solutions, and ATU. The role's mission is to simplify complexity, accelerate business outcomes, and enable leaders to operate effectively through disciplined planning, operational rigor, and cross-functional collaboration. This role leads the Rhythm of Business for the East organization, overseeing planning processes, business reviews, communications, headcount management, talent initiatives, leadership engagement, and organizational health. The Business Manager partners across Finance, HR, Sales Excellence, and other business stakeholders to ensure alignment between strategy and execution while driving accountability for key priorities and initiatives. The position also owns executive-level programs, leadership team offsites, communications, employee engagement efforts, recognition programs, and organizational planning activities that help foster a high-performing and connected culture across the East organization.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Business Operations Collaborates with internal stakeholders and teams to supervise the creation and implementation of execution plans. Ensures alignment for leadership strategy initiatives across functions for their area of ownership. Communicates plans in a simple way and aligns with an understanding of business priorities and scorecards. Identifies effective practices for execution of strategies defined by leadership, leverages information, advocating for business cases, and may present cases to leader. May contribute to organizational design conversations to further facilitate successful implementation of organizational plans and strategies. Researches and proposes strategic options to the leadership team. Tracks and reports on key indicators of success to align priorities. May define measurement plans that include quantitative and/or qualitative data for tracking performance. Uses understanding of the organization's strategy and deliverables for the upcoming year(s) to design budgets that align with forecasting plans built in collaboration with the leadership team. Tracks financial progress to date against budget and may manage complex budgets with significant negotiation. Contributes to identification of actions that can course-correct and drive performance improvement. Communicates business challenges identified via forecasts. Works with Procurement team to coordinate