Manager - Strategic Buyer (L09)

Job Title :- Manager - Strategic Buyer (L09) COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com. Organizational Overview: This role is in the Procurement within Source to Pay (S2P) organization in Synchrony. Source to Pay team provides centralized supplier procurement, contracting, & ongoing management support across all Synchrony Functions delivering those products and services needed to be successful in our daily operations.

Summary/Purpose: The Strategic Buyer plays a critical role in Synchrony’s procurement transformation by owning end-to-end buying for assigned categories within the Global Procurement Buy Desk and Source-to-Pay (S2P) function. The role ensures purchases are routed through the optimal buying channel—including catalogue, contract, spot buy, and guided buying through Coupa Smart Intake—while driving compliant purchasing, PO lifecycle discipline, tail spend optimization, integration issue resolution, and digital enablement through Coupa, Oracle, analytics, and emerging AI capabilities.

Own end-to-end buying for assigned categories and route demand through the right buying channel, including catalogue, contract, spot buy, and Coupa Smart Intake guided buying. Execute purchase transactions within defined SLAs while ensuring policy compliance, PO accuracy, and Contract-to-PO alignment. Partner with Source-to-Pay, category managers, Bid Desk, Finance, requesters, and suppliers to support buying strategy execution and resolve L1/L2 procurement queries. Manage PO lifecycle activities, including requisition workflow tracking, PO modifications, issue triage, and PO hygiene to support audit readiness and reliable reporting. Drive spend analytics, including tail spend, buying channel, supplier, category, PO, receipt, and spend cube analysis to identify consolidation, compliance, and optimization opportunities. Monitor Coupa–Oracle integration issues, including inactive supplier sites, GL, PAR number, PO, and receipt discrepancies, and coordinate resolution with relevant teams. Support dashboards and KPI reporting using Coupa Analytics, Power BI, Excel, and related tools to improve operational visibility and decision-making. Enable AI-led procurement transformation by leveraging Coupa AI Agents and Coupa Agentic Studio for intake classification, requisition routing, workflow automation, UAT/SIT support, and use-case development. Required Skills/Knowledge: Bachelor's degree in Business, Supply Chain, Finance, or related discipline 4-5 years of procurement or supply chain operations experience; Source-to-Pay / Procure-to-Pay environment strongly preferred or 6-7 years of procurement or supply chain operations experience; Source-to-Pay / Procure-to-Pay environment strongly preferred. Ability to independently manage end-to-end buying activities across assigned categories and route purchases through appropriate buying channels. Strong understanding of Source-to-Pay, Procure-to-Pay, Coupa Smart Intake, catalogue buying, contract buying, spot buying, and guided buying processes. Proven capability in PO lifecycle management, requisition workflow tracking, PO