Business Process Owner I – Life Claims Experience

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

We are currently seeking a talented Business Process Owner I to join the Life Claims Experience team who will champion and enhance the death claim experience within Life Company's Claims department. This is an exciting opportunity to shape how we deliver a seamless, empathetic, and efficient claims journey for our members by identifying, designing, testing, and implementing critical process improvements. You will play a crucial part in defining process objectives, business rules, performance requirements, and managing the interactions between dependent processes to minimize failures and eliminate redundancies. As a business process owner, you will be responsible to plan, direct and coordinate activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX Campus . Relocation assistance is not available for this position.

Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance. Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions. Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc. Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes. Assists in identification of business unit and business process risks across assigned activities. Develop communication plans for customers and internal stakeholders. Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies. Utilizes reporting, data, and analytics to measure process and project performance, adjusts services and operational activities, and inform key stakeholders. Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. Ensure risks associated with business activities are