IT Operations Support Lead

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.   Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

Airwallex IT Operations is the first touch for employees when they need help or have an issue with technology. We provide frontline IT support, manage our inventory and logistics, and ensure our office technology works seamlessly and reliably. We provide support from our service desk, chat, zoom, and in person, ensuring we deliver a reliable and scalable technology experience to our employees and business. What you’ll do You’ll be the IT Site Lead for our Singapore offices, serving as the primary onsite lead, and the regional IT support lead for our new offices in Southeast Asia (Malaysia, Vietnam, Indonesia.) You’ll be the primary owner of the site operations, ensuring our IT experience is world class and our site and service operates at a high standard of excellence. You’ll mentor junior members of the IT team in the region, who may report to you. You’ll work with partners, including workplace, people ops, facilities and real estate, while managing vendors and service providers. You’ll provide in-person and chat support, run onboarding and offboarding, and AV, event and executive support. You will have strong technical and troubleshooting skills , able to operate autonomously, and have strong communication skills in written and spoken English. This role is technical, and is expected to contribute on a technical team, and is expected to be hands-on in the role. This role is the Singapore site lead, and requires 5 days in office per week.

Serve as the senior on-site IT contact in our Singapore office, owning issues and being accountable for the IT operations and reliability of the Singapore location. Provide escalated regional support to sites in SEA (MY/VN/ID), ensuring support issues are addressed and escalated if needed Provide on-site and remote technical support for Airwallex employees and contractors as part of the global team Provide strong technical support on macOS, Windows, and major SaaS applications – you must have strong technical skills Hardware troubleshooting – quickly able to debug common problems with Windows and Apple hardware Provide AV support for meeting rooms, all-hands event spaces and office technology, ensuring rooms and spaces are reliable and