Account Manager , Amazon Shipping

Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Associate Account Manager for the UK. We are looking for an Account Manager who will be excited by working in a new start-up environment and managing Medium to Large level customers. The successful Account Manager will be comfortable navigating ambiguity and operating in a start-up environment. You will develop relationships across a diverse customer base, drive commercial growth for the business and work effectively across multiple functional areas whilst achieving program goals and revenue targets. This role will be based in London with possible moderate travel (maximum 25%) Key job responsibilities • Own strategy and commercial growth of our customers • Drive revenue, adoption, and market segment share for our product • Earn trust of customers (shippers) and recommend product solutions that fit their business needs, meeting and exceeding targets for customer revenue and/or feature adoption • Measure performance, articulate root-cause analysis, and link to specific improvement areas • Relay market segment needs and requirements back to internal Amazon teams • Analyse current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance • Drive and accelerate spend adoption through advising customers on best practices for using our product • Assess program risks, anticipate challenges, and provide escalation management when necessary