Technical Support Engineer, Entry

Keysight  is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more  about what we do. Our award-winning   culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

You will  be responsible for  providing factory-based  product  and application support for Keysight’s instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which  necessitates  self-motivation, good organization, and self-management of priorities.     Primary responsibilities for this role are to provide post-sales support and to develop  the support  strategy for new products.   Uses in-depth technical or scientific knowledge and product  expertise  to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.   For new products ensures support plan, repair levels, and production support plans are developed and implemented.    Provide technical product and measurement consulting on presales opportunities.   May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.   May  be responsible for  writing product/process user documentation   May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers   Works on technical marketing assignments with clearly defined objectives   Solves problems of limited scope and complexity   Qualifications   Bachelors or  Masters  Degree in Electrical  and Electronics Engineering or equivalent.   Fresh Graduate are  encouraged  to apply   Some application and technical knowledge  in test and measurement,  semiconductor  or electronics industry   Strong communication and problem solving skills, with the ability to support both pre-sales and and post-sales technical inquiries. Knowledge in Visual Studio, C#, C++, Python will be an added advantage       Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***