Senior Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. In the role of IS/HIM Systems Analyst I, the individual supports Revenue Cycle applications and HIM workflows, contributing to the reliable operation of critical healthcare systems while working as a member of the IS/HIS team. This position focuses on incident management, routine application support, and standardized operational activities that ensure the reliable performance of critical healthcare systems. Acting as a primary point of contact for application-related issues and service requests, the Analyst I will troubleshoot problems, document resolutions, and support users in accordance with established procedures and service standards. Under the guidance of senior analysts, this individual will perform routine system maintenance, monitoring, configuration updates, and testing activities while following defined workflows and technical documentation. This is an entry-level position designed to build foundational knowledge of healthcare information systems. The ideal candidate is detail-oriented, customer-focused, collaborative, and eager to learn, with a solid interest in developing technical and operational expertise while contributing to organizational and patient care objectives.

Key Technical Competencies Interpreting large and often complex sets of technical, operational, and clinical information to perform root cause analysis, identify issues, and implement effective resolutions Supporting and maintaining multiple healthcare applications simultaneously while ensuring system reliability, user satisfaction, and alignment with organizational objectives Troubleshooting application, workflow, and data-related issues across disparate systems that may not be directly integrated Analyzing and documenting clinical, financial, and operational workflows to identify opportunities for process improvement and technology optimization Evaluating application performance, identifying trends, and proactively addressing potential issues before they impact operations Ability to develop proficiency in server administration, including access control, resource management, and infrastructure sizing Decipher healthcare interoperability standards, including HL7, FHIR, APIs, and other data exchange methods, to facilitate information sharing across systems Recurring & Operational Tasks Providing first-level application support by assessing reported issues, gathering relevant information, and escalating complex problems as appropriate Conducting routine system monitoring and validation activities to ensure application stability, data integrity, and uninterrupted workflow operations Performing application testing activities for system updates and enhancements under the guidance of senior analysts Creating, updating, and maintaining departmental documentation and procedures for review and approval by senior analysts Supporting user account and access management activities while coordinating with senior analysts on complex security or permission-related requests End-User Support & Communication Maintain a customer-centric mindset, focusing on effective communication, problem resolution, and positive outcomes in challenging circumstances The ability to approach interactions with empathy, professionalism, and respect, while supporting colleagues and stakeholders in delivering high-quality patient care Ensuring end users receive timely, accurate, and