Loan Credit Workout Analyst Senior - Retail Bank Operations

Overview The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Credit Workout Analyst Senior within PNC's Retail Bank Operations organization, you will be based in remotely. Work Schedule: Monday - Friday 8:00 am - 5:00 PM ET Preferred Experience: Attention to Detail Experience with systems including MSP, LSS, SMDU, and/or FHLMC Resolve &FNMA LMS/SMDU decisioning tools Experience in Credit Underwriting (experience calculating income and expenses) is strongly preferred Experience in Loss Mitigation or Mortgage Default   This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Reviews the customer's income and expenses for more complex, high-risk customer groups. Determines the legitimacy of the hardship and the workout options available to the customers based on bank/investor guidelines. Reviews income, expense and available product options. Focuses on assessing the customer's qualifications in order to facilitate the appropriate action and minimize loss to the bank. Reviews bank, investor and regulatory guidelines to ensure the account is serviced according to policy to provide a workout alternative. Works with internal business partners as appropriate to gather information and clarify inconsistent, incorrect or missing information. Monitors assigned work queues and work flows to ensure goals are met. Uses online systems to accurately document customer account information. Serves as a subject matter resource and mentor for team. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competitive Advantages, Credit Processes, Customer Solutions, Exercise Management, Facilitation, Information Collection, Product Management, Risk Assessments Competencies Accuracy and Attention to Detail, Conflict Management, Credit Analysis and Verification, Effective Communications, Flexibility and Adaptability, Knowledge Of Product Line, Managing Multiple Priorities, Problem Solving, Regulatory Environment - Financial Services Work Experience