Senior Site Reliability Engineer (SRE)

Job Title: Senior Site Reliability Engineer (SRE) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Title: Senior Site Reliability Engineer (SRE) Location: Bellevue, WA - Hybrid (3-4 days onsite per week) As a Senior Site Reliability Engineer , you will help build, scale, and operate the resilient platforms that power critical digital experiences across web, mobile, API, AI/ML, and customer-facing environments. This role is ideal for an engineer who thrives at the intersection of software, cloud infrastructure, automation, and operations, and who is passionate about improving reliability, observability, scalability, and developer experience. You will collaborate closely with software engineering, platform, architecture, product, and security teams to strengthen platform performance and availability, reduce operational toil, and advance intelligent, automated operations across mission-critical services.

Design, implement, and support highly available, scalable, and resilient platform services. Define and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets. Identify and address reliability risks and performance bottlenecks across distributed systems. Lead root cause analysis for critical incidents and drive sustainable corrective actions. Participate in production support and on-call rotations for business-critical applications. Build and enhance observability solutions using tools such as Splunk, Grafana, Prometheus, Datadog, New Relic, and OpenTelemetry. Create actionable dashboards, alerts, metrics, and reporting that improve operational visibility. Drive continuous improvement in Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR). Support and evolve shared platform capabilities used across multiple engineering teams. Develop self-service platform features, reusable services, and automation frameworks that improve developer productivity. Partner with architecture and engineering teams to define future-state platform strategies. Design and manage cloud-native infrastructure across AWS and Azure environments. Implement Infrastructure as Code using Terraform, CloudFormation, Helm, and Kubernetes manifests. Automate