Customer Service Specialist

Customer Service Specialist  – Remote Location Medellin - Colombia Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job:   As the Customer Service Specialist , you will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders, entering & processing orders into our various order intake systems, and contacting customers for missing order specifications via various channels using designated ERP, operating systems, and web-based tools.  Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner. This individual will be required to work in a fast-paced environment, have an attention to detail, and be well organized.. You’ll get to:   Execute all tasks with high quality output and in a time manner that achieves associated KPI targets. Process and handle customer requests, orders, and other customer related matters pertaining to order coordination and logistics. Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations.  Maintain working knowledge of all company products, services, and processes.  Develop proficiencies in learning and processing cross branded orders Other duties as assigned by management.  Answer incoming calls and execute outgoing calls in support of customers, Sales, and supplier and peers in a timely manner to ensure a high level of customer satisfaction Process customer and internal requests in a positive and professional manner, while adhering to Stanley Black & Decker’s Code of Business Ethics Enter credit card transactions while ensuring accuracy, while adhering to all PCI compliance and internal regulations/standards. Maintain working knowledge of company products, policies, services, and procedures The Person:   You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:  0 - 2+ years of customer service experience  Proficient in Microsoft Office; Excel, PowerPoint, Word, etc. SAP & Salesforce, preferred Customer Focused Ability to work flexible work hours and overtime if needed Self-starter with ability to work independently Proficient in Microsoft Office with emphasis on Word, Excel, and Outlook Strong communication skills in English – written and verbal Strong attention to detail and organizational skills Commitment to Customer Service Patience and a positive work attitude The Details: You’ll receive a competitive salary and a great benefits plan. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our digital learning portal. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a