Senior Manager, KLCOE Operation

Senior Manager, KLCOE Operation Full-time Job Type (exemption status): Exempt position - Please see related compensation & benefits details below Business Function: Operations Work Location: KL COE Office--LOC_WDT_KL COE Company Description WD is building the infrastructure behind the AI-driven data economy. As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in. We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide. This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today. We’re looking for people who want to build, solve, and operate at that level. Join us and let’s shape the future of data.

About the Role The Senior Manager, KLCOE Operations is the operational backbone of our Kuala Lumpur Centre of Excellence (KLCOE), leading general office and site administration for a ~500-person R&D site while co-leading site operations with the Operations Manager and reporting into the site leadership team. This is a hands-on, people-centric leadership role responsible for day-to-day office management, employee engagement, and communications, as well as acting as the site's front-line point of contact for internal and external stakeholders. The role leads a team of approximately 5–7 direct reports and works cross-functionally with 100+ Heads of Department across the site. The ideal candidate is a detail-oriented, hands-on operator (not a delegator) who is comfortable navigating a large, multinational, matrixed organization.

General Office & Site Administration Own general office and site administration for KLCOE, serving as the first point of contact for both internal employees and external parties (e.g. facilities services, immigration, and other agencies) visiting or contacting the site. Coordinate the site's response and input on matters requiring broader governance support — such as immigration or IRB-related queries — partnering with subject matter experts (finance, security, legal) who may not be based on-site. Manage the day-to-day operational and administrative needs of the site so the office runs smoothly for a fully professional, R&D-focused workforce. Employee Engagement & Events Lead the end-to-end planning and execution of employee engagement, recognition, and corporate events, including festive celebrations, Community Day, Long Service Awards, Dinner & Dance, Coffee Chats, and town hall sessions. Source, evaluate, and manage food and beverage vendors to ensure quality, cost-effectiveness, and alignment with employee preferences and dietary requirements. Employee Communications Develop and deliver clear, timely, and engaging employee communications across multiple platforms, including Email, Microsoft Teams, and digital displays. Curate and publish the KL COE Monthly Highlights, manage the Connect page blog, and lead surveys and awareness campaigns that keep employees informed and engaged. Executive & Stakeholder Visits Oversee the seamless coordination of visits by corporate leaders and external stakeholders, managing all aspects including presentations, site tours, hospitality arrangements, and end-to-end event logistics. Serve as the primary point of contact for VIP visit planning, ensuring a professional and memorable experience that reflects the KLCOE brand. Corporate Social Responsibility (CSR) Drive and manage company-wide CSR initiatives that align with Western Digital's values and community commitments. Build partnerships with external organizations and internal teams to deliver meaningful, high-participation CSR programs. Employee Feedback & Service Excellence Monitor, triage, and resolve employee feedback and complaints