Inside Sales Agent

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description What is the purpose of this Role? The Inside Sales Agent is a person signing new and additional products and services with existing and new customers through partner channel to increase return on investment for our customers and increase our value proposition, turnover and profits. They present the offers and make sales during calls or over email to win new small to medium sized Elavon customer business via telephone or mail. This person also supports processes focused on customers’ database maintenance. You will be at the forefront of driving adoption and revenue growth with our existing customers. Your role will involve also hunting new opportunities and identify high-value customer opportunities through incoming leads.  You will be expected to work with Customer Account Managers or Telesales Agents where you will support both teams to deliver upsell and cross-sell. You will engage with our customers to understand their needs and align where our portfolio of products can add the most value to our customers.  Fitness & Probity This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Accountabilities for your role - what are you expected to do? Identify cross-sell & upsell opportunities within existing accounts, with the help of the Account Managers, understanding their needs & build trusted relationships with such customers to execute sales. Expand and exceeds your goals within your designated portfolio Handling incoming leads and signs new business to increase revenue. Track and update your activities particularly on cross-sell & upsell using internal CRM tool (Salesforce) Competencies for your Role - how are you expected to behave? Drive for Results Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group. Collaboration Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts. Agility & Innovation Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve