Analyst - Business Data Services 5A

Analyst - Business Data Services Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Inviting applications for the role of a Analyst-Business Data Services The ideal candidate will have an excellent balance of people, organizational, and technical skills, the role requires understanding of Wind turbine engineering drawings, Major components of WTG, spare parts, technical analysis including prior knowledge of resolving electrical, mechanical, and hydraulic malfunctions. Previous experience in Inspecting, diagnosing, adjust, or repair of onshore wind turbines will be added advantage. The applicant should be willing to remotely work 24/7 on heavy industrial machines across the globe which are generating millions of records.

Monitor the product support queue in ServiceNow and claim any unassigned cases in the queue & taking ownership.   Manage technical risk by undertaking and interpreting wind turbine Major components by provided data in Service now & analysis.   Maintain up-to-date knowledge of technical developments in wind turbine design, installation, operation, and maintenance.   To be supportive for different regions around the globe accordingly based on levels of incident management.   Setting the standards for advanced Mechanical components data analysis. like Generator, Gearbox, Main bearing & Hub components.   Wind turbine Pitch, Yaw drive & Gearbox oil-analysis. Based on the lab reports.   Oil sample Lab reports & Major component Baroscopic report analysist.   Required hands on experience of Major component repair & pre-examination of failure mode.   Provide technical information and advice solutions to internal customers regarding technical issues.   Triage the case to concerned technical team if case requires additional inputs from other support team.     Managing the assigned task within timeline of customer want date.   Need to Work with various stake holders in services sales, Services solution etc, to solve technical challenges.     Mechanical case handling includes oil, Grease, GBX Coupling, Rotor hardware, Tower joints, Yaw friction, Bedplate, Gearbox Torque arm Pin, shrink disc & Pitch bearing. Generator DE & NDE bearing.   Deliver the support for induvial regions during distinct requirements.   Identifying the cracks in the bearings and dispositioning the case accordingly.   Handling End of Warranty units solution & disposing proper guidelines.

Master's / Bachelor's in Renewable / Mechanical /similar specialization Minimum 1-3  years of work experience in Wind turbine experience. Work is structured and systematic and has consistent attention to detail, which enables you to meet deadlines. Experience working with other