Bank Account Management & Controls Lead- Vice President

Account Reference Architecture (ARA) is a Completeness Control framework for all Services, Markets, and Banking (SMB) Balance Sheet and Enterprise Bank Cash accounts globally. The platform and associated team provide and maintain a control for end-to-end completeness and integrity between all Citi ledger accounts, their respective cash bank accounts and associated reconciliations. The function ensures that (i) all ledger accounts are appropriately mapped to the associated bank accounts (as applicable) and reconciled in an automated recon platform, (ii) all Citi owned cash bank accounts are appropriately reported in Citi’s balance sheet and ledger, and reconciled in an automated recon platform, (iii) any bank accounts that bypass appropriate account management and maintenance procedure are captured and appropriately established in the respective golden source repository, (iv) any discrepancies in data quality are remediated, (v) we have a clear and accurate profile of reconciliation status landscape that subsequently drives organization’s automation book of work. ARA is also undergoing further expansion into Enterprise-wide balance sheet over the next three years. ARA is part of the Enterprise Reconciliations Utility (ERU) organization responsible for the global reconciliations, associated reporting and integrity, and leading extensive change book of work associated with MTP reduction, automation, and number of other strategic capabilities. Bank Account Management & Controls Lead will be responsible for ensuring integrity and completeness of Citi’s book-to-bank relationships by investigating and analyzing breaks highlighted as part of the Bank Account, Ledger Account and Reconciliation exception processes. As part of this role, the candidate will be part of both Change the Bank (CTB) and Run the Bank (RTB) pillars by managing day-to-day processes (and team) while contributing towards the Change book of work associated with ARA expansion into Enterprise-wide framework. This will require in-depth analysis, thinking outside-the-box, thought leadership, and partnering with stakeholders and the team. The candidate is a professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Developed communication and diplomacy skills are required to partner, guide and influence others, in particular colleagues in other areas. They provide advice and counsel related to the technology or operations of the business. Their work impacts an entire area, which eventually affects the overall performance and effectiveness of the organization. They will be able to accomplish this task by meeting, at minimum, below responsibilities:

Manage day-to-day operations of the ARA Team, including validation of book-to-bank mappings, remediation of exceptions, and maintaining data quality standards. Partner with the project team to support the successful rollout of ARA expansion and its integration into Business as Usual (BAU) operations. Drive the establishment and agreement of Roles & Responsibilities and escalation governance frameworks across all relevant stakeholders. Design and implement exception management and resolution processes for new scope areas, ensuring integration into a sustainable target operating model; maintain accurate documentation and update Standards of Procedures (SOPs) accordingly. Provide subject matter expertise on control requirements across balance sheet types (e.g., payables, receivables, suspense, bank cash), advising on associated risks, control gaps, and recommended solutions. Track, prepare, and communicate clear progress metrics and status updates to internal and external management; oversee escalation reporting on appropriate frequency cycles. Ensure issues are properly reported, profiled, and escalated; maintain accountability for process integrity, operational risk, and end-to-end outcomes. Serve