Airport Operations Crew

Position Title: Airport Operations Crew (RDU)   Position Summary The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.    Essential Functions

Verify customers’ personal identification Tag, lift, and handle customer luggage Announce flight arrivals, departures, and pre-boarding information via the public address system Communicate with our customers to keep them constantly informed Offer ancillary products to our customers such as “even more speed” and “even more space” Coordinate various duties with coworkers and other departments to ensure proper handling of customers Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc. Assist customers with special needs, e.g. customers who need assistance in boarding Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.) Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma At least eighteen (18) years old One (1) year of customer service or sales experience Strong interpersonal and listening skills Complete fluency in written and spoken English Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring Must be able to adhere to JetBlue Uniform Policy Manual Standards  Able to travel and/or work variable hours, flexible shifts, including holidays and weekends Experience using a mouse, computer, keyboard and basic word processing, email and office applications Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge Experience performing under pressure and within fixed time constraints Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards Depending on location, may need to acquire and maintain a United States Customs Clearance Available for occasional overnight travel (10%) Able to make occasional trips to other locations for training or temporary assignment Must pass a pre-employment drug test Must be legally eligible to work in the country in which the position is located Authorization to work in the US is required, this position is not eligible for visa sponsorship For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

Two (2) years of customer service, volunteer experience or sales experience Knowledge of customer service principles and practices strongly Experience working with various forms of payment (cash, credit cards, travelers checks, etc.) Previous airline experience Bilingual skills

Crewmember Expectations

Regular attendance and punctuality      Ability to work flexible hours including holidays/ weekends/ and overnight shifts Able to maintain a professional appearance When working or traveling on JetBlue