Accident Benefits Claims Advisor

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Our team is growing, and we are actively looking to hire a Claim Advisor, Accident Benefits to join our team! you will be accountable for handling first party injury claims.   Notre équipe, en plein essor, est à la recherche d’un conseiller ou d’une conseillère principal(e) en réclamations, indemnités d’accident qui se joindra à notre équipe!  La personne choisie occupera un poste centré sur la gestion de réclamations avec blessures subies par l’assuré.   Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Designation:  Remote in New Brunswick Benefits to joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back! Accountabilities: Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned Investigate, negotiate and settle accident benefits claims of varying complexity by telephone, in person and/ or by written correspondence Comply with best practices as set out in Allstate policies and procedures Adhere to legislative and regulatory requirements Ensure files are thoroughly documented Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority Set and define customer service expectations Take ownership and accountability to solve customer problems Maintain a caseload reflective of a Claim Advisor, Accident Benefits Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner Work collaboratively with a team of other adjusters and other stakeholders Qualifications: Bilingual Proficiency in both English and French Post-secondary education is preferred or equivalent  Working toward CIP designation or desire to pursue Having an active or obtaining a New Brunswick Adjuster’s License is required within 6 months is a requirement Prior insurance experience and/or knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred Accident Benefits experience would be an asset Strong time management and organizational skills as well as the ability to work in a fast-paced environment Strong critical thinking skills Strong written