Production Quality Analyst (Commercial Lending)

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Production Quality Analyst within PNC's Quality Risk Assurance department, you will be based in Pittsburgh, PA or Denver, CO. As a Production Quality Analyst, you will be expected to work Monday - Friday, 8:00 am EST – 4:30 pm EST. The essential function of a Production Quality Analyst is ensuring PNC has all necessary loan documentation to properly execute and collateralize commercial loans. This team conducts a quality review of the Document Control Center (DCC), who prepare commercial loan packages and input all necessary information into CLASS and ACBS based on the requirements outlined in each transaction’s Credit Approval. This team, Post Quality Review (PQR), is responsible for ensuring the most critical aspects of the DCC’s processing work is fully complete and accurate to mitigate risk impacts to PNC and the customer. It is beneficial to have system experience with ACBS, ACLS, CUI, and CLASS. It is also preferred to have document review knowledge, and an understanding of collateral and loan structures. We seek motivated, driven, keen, and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation, cooperation, and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending and Leasing Operations organization.   This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Utilizing standard procedures, conducts quality review and analysis of the work performed by staff supporting a specific line of business or functional area. Identifies systemic issues and facilitates correction. Reviews complex transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. Ensures the appropriate materials and documentation are available to complete the transaction and/or work process. Identifies systemic issues and facilitates effective root cause analysis and corrective actions. Works with staff to develop and improve incoming quality. Provides recommendations for issues and/or continuous improvement projects. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments Competencies Accuracy and Attention to Detail,