Business Continuity Analyst – Operational Resilience & AI Automation

Career Category Information Systems Job Description Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission--to serve patients living with serious illnesses--drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease - we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Business Continuity Analyst – Operational Resilience & AI Automation What you will do Let's do this. Let's change the world. In this vital role, you will primarily support the modernization and continuous improvement of the Business Continuity (BC) program while developing foundational knowledge of Disaster Recovery (DR) processes. You will serve as the primary analyst for business continuity activities and partner with the Disaster Recovery team to triage, coordinate, and support technology recovery initiatives as needed. You will support the modernization of the Business Continuity program through continuous, intelligence-driven readiness across critical processes, systems, dependencies, and AI-enabled workflows. You will help develop and improve BC strategies, plans, testing activities, risk assessments, and program processes that strengthen operational resilience and minimize the impact of potential disruptions. Provide input and feedback on Global Business Continuity and Disaster Recovery Services strategy, requirements, standards, procedures, processes, training, templates, tools, metrics, and reporting. Support and collaborate with business clients, IT, operations, risk management, and global virtual teams in the development and improvement of business continuity and disaster recovery plans. Support Business Continuity (BC) process analysis, including stakeholder engagement, Business Impact Analysis (BIA), BC plan development, quality assurance, dependency mapping, continuous improvement, and operational resilience initiatives. Develop working knowledge of Disaster Recovery (DR) processes and provide initial analysis, triage, coordination, and support for DR planning and recovery activities, escalating complex technical recovery activities to DR specialists when appropriate. Support dependency mapping of vendors, suppliers, technology, resources, and other factors that influence BC/DR readiness, recovery objectives, and program outcomes. Support the replication of the BIA and Business Continuity Plan (BCP) using Agentic AI, ensuring outputs connect critical data, dependencies, and other considerations that influence plan creation and maintenance. Support the identification and visibility of Key Computerized Systems (KCSs) and Critical Systems using Agentic AI. Support continuous analysis of KCSs and Critical Systems, including when new platforms are added to the enterprise, to identify plan updates, dependency alerts, notifications, gaps, opportunities, and required changes. Support the quality, flow, and contingency planning of established AI-enabled and Agentic AI processes, including fallback, override, recovery, and escalation considerations. Support Business Continuity and Disaster Recovery exercises, coordinating cross-functional participation and documenting outcomes, lessons learned, and improvement actions, including planning meetings, milestone documents, and exercise-related deliverables. Exercise outcomes Achieved Recovery Time