Senior Workplace Experience Specialist

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Senior Workplace Experience Specialist to join our team. This is an on-site role based in San Jose, CA (working in-office Monday through Friday), reporting to the Workplace Experience Sr. Manager in the People & Culture Organization. You will ensure a best-in-class, end-to-end workplace experience for all employees and external guests across managed sites while promoting a productive, efficient, and vibrant work environment.

What you’ll do (Role Expectations)

• Oversee daily workspace operations, including mailroom, security, janitorial services, food and beverage programs, parking, and site amenities

• Align physical workplace layouts and workflows with organizational needs by applying modern space management practices

• Develop and execute strategic workplace projects and initiatives aligned with both local and global organizational goals

• Partner cross-functionally with the People Team and key stakeholders to organize activities and events that drive employee engagement

• Maintain and optimize site workflows to ensure a seamless on-site experience for employees and external guests

Who You Are (Success Profile)

• You act like an owner. You operate with integrity and take full responsibility for site operations, navigating seamlessly between high-level facilities strategy and hands-on execution.

• You are customer-obsessed. You build deep empathy for internal employees and site guests, anchoring every operational decision in delivering a friction-free experience.

• You are a problem-solver. You thrive on finding solutions to operational challenges, constantly evaluating systems and implementing workflows that optimize workplace performance.

• You are a high-trust collaborator. You build strong relationships across teams, fostering an inclusive organizational culture through candor, clarity, and genuine teamwork.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a