director engineering – Corporate Technology, Service Enablement

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As dir engineering – Corporate Technology, Service Enablement , you will lead the engineering strategy, platform modernization, and delivery execution for the enterprise service enablement ecosystem that powers Starbucks corporate operations and partner support experiences. This role is engineering-forward: accountable for resilient, secure, scalable platforms; high-velocity delivery; disciplined modernization; and measurable improvements in developer productivity, service experience, and operating efficiency. You will lead the technology scope formerly associated with Service Enablement Technology, partnering across Enterprise Technology, Corporate Technology, Legal, Ethics & Compliance, Partner Resources, Finance, Service Desk, Architecture, Cybersecurity, and business stakeholders to modernize and simplify core platforms including ServiceNow, Atlassian, Amazon/AWS Connect, Azure Translation Engine, PagerDuty replacement capabilities, and legal/case-management solutions. As a dir engineering – Corporate Technology, Service Enablement , you will… Lead engineering strategy and platform modernization – Lead the technology vision, roadmap, architecture, and delivery strategy for enterprise service enablement platforms, balancing speed, resilience, security, scalability, and business value. This includes AI development and testing practices at global scale. Own core service enablement applications – Direct engineering for ServiceNow, Atlassian suite, Amazon/AWS Connect, Azure Translation Engine, AI-enabled support capabilities, service management integrations, and adjacent legal, risk, compliance, and case-management platforms. Advance AI-enabled service experiences – Expand responsible AI capabilities across ServiceNow, Atlassian Rovo, GitHub Copilot integrations, Amazon Connect/Connect AI use cases, translation services, knowledge automation, agent productivity, and self-service support experiences. Drive legacy retirement and simplification – Lead migration and rationalization efforts including C360 migration to ServiceNow, retirement of multiple saas applications, claims and litigation modernization opportunities, and other portfolio simplification work. Build high-performing engineering teams – Lead and develop managers, engineers, product-facing technical partners, and vendor/PSP teams; set clear engineering standards; build a strong internal leadership pipeline; and create a culture of ownership, inclusion, learning, and execution. Raise the engineering bar – Establish modern engineering practices across CI/CD, automated testing, observability, SLOs/SLIs, incident management, secure-by-design delivery, API/integration patterns, platform reliability, and operational readiness. Partner deeply across the enterprise – Collaborate with business and technology executives to translate needs into scalable platform capabilities, align tradeoffs, communicate engineering rationale, and create clear plans against which teams can execute. Govern value, risk, and adoption – Manage platform lifecycle, vendor relationships, portfolio health, security/compliance obligations, cost optimization, and adoption metrics to ensure technology investments deliver durable enterprise value. Main applications and platforms in scope Platform / Application Area Role emphasis ServiceNow Enterprise service management, case management, workflow automation, Now Assist/AI capabilities, platform upgrades, scalability refactoring, and migration of legacy case-management capabilities. Atlassian suite Jira/Confluence ecosystem, Rovo AI adoption, engineering work management standards, developer productivity, portfolio visibility, and integration with