System Disruption Manager インシデントマネージャー

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Waymo Operations は、Waymo Driver を世界に届けるための存在です。私たちは、世界初となる大型の自動運転フリートおよびオペレーション プラットフォームを構築し、スケーリングするグローバル チームです。部品調達からエンド カスタマーの管理まで、Waymo Driver を大規模かつ組織的に展開することで Waymo の価値を実現・創造します。Waymo は、協働と称賛を促す文化の構築に尽力しています。私たちはチームメンバーの独自の背景、視点、経験を尊重し、Waymo が事業を展開する地域社会にさらに貢献していけるよう、すべてのメンバーがアイデアを共有することをサポートし、奨励しています。

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this role you will report to the Head of System Disruption Management.

• Lead as the Incident Commander during cross-functional disruptions - orchestrating response efforts, making decisive real-time decisions, and coordinating all necessary stakeholders to safely and efficiently resolve events.

• Manage and prioritize escalations - ensuring targeted stakeholder representation (e.g., Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle.

• Develop robust cross-functional partnerships - to proactively understand stakeholder concerns during events and effectively communicate post-incident outcomes and learning opportunities to a global audience.