Internal Investigations & Compliance - Senior Manager

Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Senior Manager Job Description & Summary The Opportunity As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:   - Encouraging everyone to have a voice and invite opinion from all, including quieter members of the team. - Dealing effectively with ambiguous and unstructured problems and situations. - Initiating open and candid coaching conversations at all levels. - Moving easily between big picture thinking and managing relevant detail. - Anticipating stakeholder needs, and developing and discussing potential solutions, even before the stakeholder realizes they are required. - Contributing technical knowledge in the area of specialism. - Contributing to an environment where people and technology thrive together to accomplish more than they could apart. - Navigating the complexities of cross-border and/or diverse teams and engagements. - Initiating and leading open conversations with teams, clients and stakeholders to build trust. - Upholding the firm's code of ethics and business conduct. Responsibilities - Receiving and investigating reported concerns of possible misconduct; serving as a confidential and non-retaliatory resource for all partners and employees who have questions or concerns - Conducting timely, effective and independent investigations; developing investigation plans; conducting interviews of reporters, witnesses and subjects of concerns; collecting all relevant evidence; making and reporting on investigation findings; document all investigative steps in the firm’s ethics case management system and an Executive Summary; and when claims are substantiated, facilitate and lead the discipline committee process; and confirming all is consistent with the established robust internal investigations processes and best practice.    - Collaborating with key stakeholders across the firm including the People team, Risk Management, Information Security and the Office of General Counsel (OGC).   - Conducting root cause analyses, identifying potential areas of compliance vulnerability and risk, as well as control gaps, and develop / implement corrective action plans for resolution, developing and improving policies and processes; and provide general guidance on how to avoid or deal with similar situations in the future.   - Supporting functional leaders as needed from an ethics or compliance perspective, including colleagues in the People team, Risk Management and OGC, and transition to them matters more appropriate for their handling given their subject matter speciality.   - Drafting and delivering ethics and compliance training and communications with subject matter specialists in Learning & Development and our communications functions through an established firm-wide schedule and cadence, as well as ad hoc when needed.    - Preparing trend analyses, analyzing ethics and compliance data and preparing reports for management. - Understanding the importance of responsible Information Management, including Information Security and Data Protection - Ensuring correct Information Security Management practices What You Must Have - At least a Bachelor of Laws (LL.B.) degree from an accredited law school/university - At least 7 years of experience - Oral and written proficiency in English required What Sets You Apart - Possessing audit or investigation skills, preferably involving complaints of law, regulation and integrity violations, including harassment, discrimination, retaliation, time, expense, gifts and entertainment fraud, conflicts of interest, and breach of privacy/confidentiality - Leveraging strong written and verbal communication skills, including receiving and investigating complaints; conducting challenging, sensitive and