Managed Services Solution Architect

At EY, we’re all in to shape your future with confidence.  We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

Managed Services is a significant part of the EY business, comprising more than US$5b in revenue with major clients across the globe. We provide clients with a comprehensive approach to managing non-core functions, focusing on delivering strategic outcomes and long-term value through expert collaboration and advanced technology. Through integrated solutions and deep sector and domain expertise, we seek to deliver enhanced value to our clients. The Managed Services team is ambitious and is working to more than double our success in the future. Join us in this role and you’ll be right at the heart of a function that impacts EY, our clients and people.     You’ll also find a culture that prioritizes learning, collaboration, and growth — providing you with the tools, support, and freedom to thrive and shape your career.   The opportunity The Solution Architect Senior Manager is responsible for designing the Managed Services (MS) deal shape, aiding the Deal Lead in building people, process, and technology operational models and costing. This role includes creating transition plans and service management layers in line with standard EY normative models to ensure successful delivery and client satisfaction.   Your key responsibilities

Leads end‑to‑end deal structuring and AMS solutioning for large deals, translating client requirements into scalable operating models. Understanding of commercial and pricing benchmarks, including assumptions, productivity levers, and value case. Drives proposal narrative and storytelling, shaping clear, differentiated win themes. Converts complex technical solutions into concise, business-focused messaging. Participate in client orals and presentations, confidently defending solution and commercials. Acts as single point of accountability across solution, pricing, and SMEs. Engages senior stakeholders, handling objections, risks, and negotiations. Continuously embeds automation, AI, and innovation to enhance competitiveness. Lead and/or manage due diligence exercises pre and post contract analysing client’s as-is state, assess risks and commercial impact in best interest of the client and EY. Understand client’s business environment and create compelling value proposition You will be required to make complex decisions factoring delivery capabilities, available client data, advancements in technology and competitive positioning of EY solutions Provide input towards the design of a specific priority managed services offering over the development lifecycle with particular focus on delivery components necessary to deploy a viable solution for our clients

Skills and attributes for success

Understanding of competitors and their strategies. Excellent inter-personal skills to be able to rally diverse teams to work collaboratively and effectively Positive attitude to unlearn and learn new ways of working Ability to understand client goals and connect the dots with respect to EY capabilities- domain expertise, technology, frameworks to solve client challenges. Experience in Coaching, Mentoring and Developing people Experience across end-to-end Managed Services life cycle Flexibility to work with various EY stakeholders across the world and in different time zones.

To qualify for the role, you must have

Degree in Business, Finance, Technology IT or related fields 15+ years of relevant industry experience Passion for problem-solving and helping our clients with some of their most complex issues Experience in developing integrated managed services solutions primarily around Tech Ops: SAP, ServiceNow, MS Dynamics, Data & Analytics, App modernization, Gen AI, AI/ML Operations, Guidewire. Business