AI Support Engineer (Machine Learning)

About Yum! Our story might surprise you. We are the world’s largest restaurant company, encompassing KFC, Taco Bell, and Habit Burger & Grill, but there is much more happening behind the scenes than frying chicken, baking pizzas, and serving tacos. We connect customers with our brands through apps, websites, kiosks, point-of-sale systems, and other digital dining experiences. Behind those experiences is a growing ecosystem of data, artificial intelligence, and machine learning solutions that support restaurant operations and customer engagement around the world.

We are seeking an experienced AI Support Engineer II with a Machine Learning Engineering focus to join our 24/7 AI operations team. This role is responsible for supporting, maintaining, and improving production machine learning platforms, pipelines, APIs, and deployment environments. The engineer will independently investigate complex operational issues, coordinate incident response, and partner with Machine Learning Engineers, Data Scientists, AI Engineers, platform teams, and cloud engineering teams to restore service and improve system reliability. In addition to responding to incidents, this role will help strengthen the operational maturity of our AI ecosystem by developing automation, improving observability, refining support processes, and identifying recurring issues that should be addressed through engineering changes. The successful candidate will have hands-on experience supporting cloud-based production systems and will be comfortable operating across machine learning, infrastructure, software engineering, and DevOps domains.