CUSTOMER SERVICE ASSOCIATE II

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CUSTOMER SERVICE ASSOCIATE II

7/14/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Serves as main contact/liaison for customers within assigned territory. Tasks Summary & Responsibilities

Proficiently and accurately prepares, analyzes and issues detailed materials schedules: Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders. Follows up as required with all teams (Production, Procurement, Quality, Engineering …) to manage and expedite production to meet customer expectation. Reviews and optimizes master data and parameter settings along supply chain (SAP) Schedule the supply of materials/components to meet production requirements and minimum safety stock levels Plans, develops, implements and evaluates processes for material delivery from supplier to point of fit Day-to-day order management and management of deliveries Takes follow up actions in relation to material shortages that affect production Develops and maintains good relationships with suppliers and ensure demand for materials is met and deliveries made on time Monitors inventory levels against agreed target levels Minimizes obsolete stock and ensures business is left with minimum liability Monitors supply chain performance and drives improvements Adheres to the safety and quality standards (goals and metrics) of the organization while working within a team environment. Accepts increased responsibility and is accountable for his/her actions Responds to multiple assignments in a timely and efficient manner Overtime may be required, based on business need; regular attendance required. What your background should look like

Bachelor/master’s degree in business administration, engineering or equivalent Minimum 3 years of Production planning or Materials management in a plant/manufacturing environment Proven track record of supply chain improvements and related performance improvement results  Working experience with supply chain planning systems and ERP systems (e.g. SAP) Experience in the Automotive Sector within a global organisation is an advantage

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork