Director, Global Business Capability & Process Lead — AI-First Product & Process Governance — Services

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in AI, business architecture, and process governance to Citi's Services organization. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview As Citi accelerates its AI-First transformation, we are seeking a leader for a high-impact function at the intersection of the AI-First Product Development Lifecycle (PDLC), Process Excellence, and Business Architecture. This is not a traditional process management role, but a strategic leadership position responsible for bridging the emerging world of AI-augmented product delivery with the rigor of enterprise governance, capability modelling, and operational transformation on a global scale. This leader will define the frameworks and standards that ensure AI-enabled capabilities are developed responsibly, aligned to business strategy, and embedded into a culture of continuous improvement. You will work at the most senior levels of the organization—influencing investment decisions, rationalizing capability duplication, and ensuring that Citi's product and process landscape is audit-ready, future-proof, and intelligently designed.

Own and Evolve the AI-First Product Development Lifecycle: Maintain a consolidated, AI-augmented view of capabilities across lines of business, driving rationalization and ensuring the PDLC framework reflects the latest AI-First standards. Oversee End-to-End Process Documentation & Mapping: Lead the documentation of Services processes within Citi's enterprise process mapping framework, leveraging AI-powered tools to accelerate documentation and surface insights. Conduct AI-Enhanced LEAN Assessments: Design and execute structured LEAN-based assessments of key operational processes, translating findings into actionable improvement roadmaps. Define Process Governance Models & Performance Standards: Establish ownership frameworks, performance measurement standards (KPIs/OKRs), and governance models that build a culture of continuous improvement. Collaborate Across Technology, Risk, Compliance & Investment Teams: Act as the connective tissue between key functions to ensure that AI-enabled processes, capabilities, and architecture decisions are aligned, controlled, and audit-ready. Engage Senior Stakeholders Across Businesses & Regions: Build and maintain trusted relationships with senior internal and external stakeholders to drive strategic alignment and lead organizational model reviews. Build & Develop a High-Performing Team: Lead, mentor, and develop a team of business architects and process specialists, fostering a culture of innovation and AI-First thinking. What we'll need from you Financial Services Leadership: Extensive experience in financial services with demonstrated leadership across complex, cross-functional, and global environments. AI-First Mindset: A genuine understanding of how AI and machine learning are reshaping product development, with hands-on experience in AI governance or intelligent automation. Enterprise Architecture Fluency: Experience with capability modelling, business architecture frameworks, and process documentation tools. Executive Communication & Influence: Clear, concise, and compelling communicator with a proven ability to engage and influence C-suite and Managing Director-level stakeholders.

Leadership & Development: A proven track record of building, managing, and developing high-performing teams across diverse skill sets and geographies. Operational Resilience: Ability to operate effectively in high-pressure, time-sensitive environments while maintaining quality and strategic focus. Educational Foundation: Bachelor's degree or equivalent professional experience is required; a Master's degree is preferred.