Operations Assistant- Claims Operations

RenaissanceRe is a leading writer of Property & Casualty Reinsurance. For over 25 years, we have helped customers and communities recover and build resilience through our industry-leading ability to understand risk, source efficient capital and rapidly pay claims. Our global team shares a passion for solving our customers’ biggest problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking. For over three decades, RenaissanceRe has helped its clients manage the risks of operating in a volatile and uncertain world. We’re experts in Property, Casualty, Specialty, and Credit reinsurance, consistently recognized for the innovative way we combine data, experience and technology to understand and manage large and complex risks across the world. We are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.    To learn more, please visit us at Careers - RenaissanceRe (renre.com) .

SUMMARY The Operations Assistant – Claims Operations is responsible for supporting the end-to-end processing of claims activities across global portfolios (Bermuda, London, NYC and Zurich). The role focuses on developing foundational technical knowledge, maintaining data integrity, and supporting the effective operation of claims workflows. The individual works under guidance, escalating issues appropriately and contributing to consistent, high-quality delivery across the team.

INCLUDE: Core Processing & Workflow Execution Execute day-to-day claims processing activities with accuracy and timeliness Review, set up, and triage incoming claim correspondence to appropriate workflows Process claims eMessages Maintain workflow tools and systems, ensuring data integrity and completeness Manage aged/inactive claims activities (diary, follow-ups, closures) Quality & Control Discipline Deliver work in line with defined processes, controls, and quality standards Follow established procedures and escalate exceptions or discrepancies Support the maintenance of accurate and reliable operational data Issue Identification & Escalation Identify errors, inefficiencies, or process issues within own workload Escalate issues to senior members of the team with clear supporting detail Apply feedback and learning to reduce repeat errors over time Management Information (MI) & Operational Support Produce routine MI and support reporting requirements Ensure data quality supports operational performance tracking Assist with administrative and ad hoc team activities Support Change Support onboarding of new tasks, workflows, or processes Follow defined procedures when integrating new activities Contribute feedback on process clarity and effectiveness Team & Stakeholder Contribution Collaborate effectively within the team and with key operational stakeholders Respond to queries accurately and within agreed timelines Demonstrate professional communication and teamwork behaviours COMPETENCY EXPECTATIONS: Autonomy & Accountability - Works under guidance; builds accuracy and reliability over time Complexity & Judgement - Handles standard tasks, following defined processes Process Improvement - Identifies issues and provides feedback on improvements Communication - Communicates clearly within the team; seeks guidance when needed Stakeholder Focus - Responds to internal requests accurately and on time Technical Capability - Builds foundational understanding of claims systems and processes QUALIFICATIONS, SKILLS & EXPERIENCE: Previous claims or insurance operations experience preferred, but not essential depending on candidate profile Demonstrated experience working in a structured, process-driven environment Exposure to administrative, operational, or data-processing roles is advantageous Strong working knowledge of Microsoft