Network Support Associate

Job Requisition ID: 67918 Department: Sales & Marketing (DEPT_SALMRKT) At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths. We are #EnergizedByGrowth. DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

This role is a customer-facing position that supports the company's mission by delivering the highest level of customer service and support by engaging with customers primarily through tickets and phone.  The Specialized Technician also serves as the first escalation point and supports customers through supplementary platforms vision for success

Suit up and show up every day with a great attitude.

Provide fanatical customer service to our clients.

Deliver the best solution to customers every time.

Document everything and do it with tremendous detail.

Be an invaluable member of your team.

Be a voracious learner and demonstrate growth.

Provide technical support to customers and end users.

Continuously demonstrates a truly empathetic concern for our customer’s issue

Working knowledge of PC software such as Microsoft Word, Excel, Office

Provide problem resolution; create service request with proper coding

Utilize basic networking knowledge of IT systems, including client LAN/WAN environments, private/public IP address space, DHCP, DNS, TCPIP Fundamentals to provide this support

Flexibility to adapt to new technologies and processes.

Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills

Track, monitor and maintain requests, incidents, and escalations in the ticketing system

Analyze recurrent issues and recommend fixes or report to developers for further investigation

Be willing to learn additional products to troubleshoot Hydraulic, Dispenser Payment and Forecourt controller applications.

Technical, Electronic or Computer-related Associate’s Degree or Certificate, preferred

2+ years Technical support, call center, customer support experience desired if no degree or certificate

Ability to multi-task (read, type, talk simultaneously and work with multiple systems. Oracle, Telephony, etc.)

Takes ownership of all tasks and commits to high quality results

A track record of self-improvement and continuous learning

Strong keyboarding skills (typing 40 wpm)

Problem Solving skills .

Ability to comprehend, analyze and present data effectively

Ability to work various shifts, including weekends and holidays

Satisfactory Attendance required

Ability to sit for extended periods of