Customer Experience Specialist - Proactive Hiring

Location: Chicago, IL, United States Starting Salary: $21.14/hour Branch: Airports North America Category: Unionized (IBT)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It’s important to know that

• Every passenger interaction is unique: You'll handle a range of situations with empathy and professionalism to ensure a positive experience.

• The shift bidding and attendance policies take time to learn: They can be complex, but we’ll support you as you learn to manage your schedule effectively.

• Flexibility is key: Irregular operations are common, and being adaptable with a positive attitude helps you thrive in a fast-paced environment.

• Deliver outstanding customer service throughout the travel journey.

• Assist passengers requiring special assistance, ensuring safe and timely transport to gates or baggage claim.

• Perform check-in duties, including issuing boarding passes, seat selection, baggage processing, and verifying travel documents.

• Provide information and make reservations, including guidance on Customs and Immigration requirements.

• Coordinate boarding procedures and operate loading bridges in compliance with safety protocols.

• Manage disruptions, including delays, oversells, and irate passengers, ensuring smooth resolution.

• Support VIP passengers, including First-Class lounge services and check-in assistance.

• Update passenger records in the system (PSS) to ensure accurate processing.

• Make and document operational decisions in the absence of supervisory staff.

• Uphold company standards, including professional appearance and conduct.

• Ability to lift seventy (70) lbs unaided;

• Ability to stand for extended period of