Claims Initiation Representative

Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home     Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location.   Relocation assistance:   is not available for this opportunity.   Requisition #:  76411   The Role at a Glance

We are excited to bring on a Telephonic Initiation Representative to join our claimant excellence team supporting Group Protection in a remote environment. ​   ​Background Details: The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.  ​    ​As a Telephonic Initiation Representative, you will be responsible for answering claimants calls regarding disability and FMLA claims in a call center environment. You will be the first point in contact for the employee (member) and initiating claims or leaves to provide a positive customer experience during their specific challenge. As a member of the team, you will educate the customer on their claim or leave needs and advise of next steps in the process. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on! ​ See the role in action!  Please click here to view a realistic job preview: Realistic Job Preview What you'll be doing

Communicate with roughly 50-60 customers throughout the day, answering questions and initiating their claim through the utilization of multiple applications and platforms. ​ Provide education to the customer/employer regarding the product (primary products: FMLA and disability) while having a strong focus on attention to detail to ensure the claim/leave is taken and notated appropriately.  ​ Communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.  ​ Identifies, recommends and champions process improvements and organizational initiatives to positively influence the team and quality.  ​ Training Schedule: Monday – Friday 9:00am – 5:30pm EST 6 weeks (no time off during training).​ Regular Full Time Schedule: Must be available to work an 8 hour shift  Monday through Friday between the hours of 8:00am to 11:00pm EST.​ What we’re looking for

Must-have experience (Required): ​

High School Diploma or GED ​ 0-1+ years of administrative support, customer service and/or data entry that directly with the specific responsibilities for this position  ​  Ability to communicate effectively (verbal/written) ​ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ​

Must-have capabilities:​

Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity.   *To check internet speed, go to ‘Google’ and type in ‘Speed Test’ and simply select ‘Run Speed Test’. This will run for roughly 30 seconds. Once complete you will receive a display showing your internet bandwidth. ​  ​

Nice-to have Experience (Preferred):   ​

Data entry and research experience in a fast-paced environment ​ Ability to maneuver through multiple systems as needed   Application Deadline

What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that