Sr. PXT Program Manager, AWS PXT

Are you an experienced program manager passionate about driving customer-centric operational excellence? As the Sr , PXT Program Manager, you will define and tackle complex, high-priority initiatives with broad organizational impact. You will define new goals where strategy is not yet clear, and leverage your expertise to help our workforce adapt to significant change. This role requires proactively identifying service delivery gaps and developing solutions or effectively influencing others to resolve issues. The goal is to raise the bar on employee experience while optimizing the cost of providing PXT services. You will drive operational and experience-forward efficiencies, and establish best practices for the organization. Key job responsibilities Effectively align team to the right priorities to execute cyclical and strategic initiatives. Identify tradeoffs and resourcing needs to support the business at scale. Enable your team to build innovative, scalable talent management mechanisms to grow and retain critical talent, including rotating leaders into hard-to-fill critical, global roles. Recognize where there may be gaps between global and business-specific needs. Creatively find solutions to fill these gaps, where appropriate. Influence the central teams by advocating for change and sharing best practices. Partner closely with our Analytics team to identify opportunities for integration points and address specific talent needs using talent data and themes. Leverage generative AI technology to drive measurable outcomes and business insights from data sets. Continually evaluate solutions for quality, business impact, scalability and sustainability. Conduct post launch evaluations to understand successes and improvement opportunities while establishing methods for sustained adoption.

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.