Sr. Customer Supply Chain Analyst

Requisition Number: 76891   The company built on breakthroughs. ​   Join us.​                                                                                Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​     How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​     ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​      ​Come break through with us.   Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

The Sr. Customer Supply Chain Analyst is responsible for driving supply chain value for strategic customers through proactive planning and execution, delivering a high level of customer service and customer experience through strong internal and external collaboration. This role works closely with product line management, commercial teams, customer program teams, manufacturing, logistics, and supply chain organizations to consistently exceed customer delivery expectations, support revenue and profitability growth, and improve inventory and cash flow performance. The Sr. Customer Supply Chain Analyst serves as a key point of coordination across the organization, providing visibility to customer demand, fulfillment performance, priorities, constraints, and key business metrics.

Facilitate timely and effective supply chain communication and information flow across internal functions and external business partners supporting assigned customer(s)

Lead/collaborate across functions on customer order management execution (keen attention to detail and strong sense of urgency)

Proactively monitor/analyze customer fulfillment performance: customer backlog, undated orders, production order status/tracking, inventory, and any other actions needed to exceed customer delivery expectations

Quickly identify any roadblocks and drive resolution for any constraints related to hitting committed ship dates

Collaborate within customer program team (PLM, commercial, sales) to identify, manage, and execute customer priorities

Ensure customer forecast is accurate within our ERP system

Participate in forecast consensus meetings representing customer demand

Work with customer to understand demand model, architecture changes, NPI’s, build schedules, and drive synchronization of orders within the plants

Collaborate with plant & regional supply chain planners to ensure sufficient supply plans to meet customer demand at work center level

Support product changes, new product introductions (NPI) and customer transition plans for associated customer

Support all inventory-related initiatives for associated customer including global stocking programs and PIRA’s

Maintain customer delivery metric tracking and communication for associated scorecards and reporting (internal