Program Manager - Tax Compliance SX, Seller Experience

Amazon Mexico's Marketplace is looking for a talented Program Manager focusing on Tax Compliance projects impacting Seller experience. This role will own both identifying and working with Amazon partner teams to comply with Tax requirements and improve the seller experience by reducing friction in selling on Amazon. An ideal candidate is someone who will be obsessed with making the seller experience seamless. The individual will be highly organized, data driven and results focused. They will also have a passion for inventing and scaling a successful program, from identifying the focus areas to communicating the results and using the data to inform future business decisions and feature development. Business Skills Needed: - A tenacious self-starter who can serve as a strong advocate for our sellers and our business - Possess exceptional data and project management skills - Capable of handling multiple projects at once amidst rapidly-changing priorities and comfortable dealing with ambiguity - Ability to be successful both as an individual contributor and in a team environment, and also will be able to perform at both strategic and tactical levels - Ability to manage a wide range of responsibilities, thrive on solving challenging problems and not afraid to challenge the status quo Key job responsibilities - Plan, coordinate, and execute initiatives to comply with Tax requirements and remove seller friction. - Partner with technical and business teams to launch and automate new processes derived from Tax Compliance requirements. - Drive system improvements within seller facing platforms. - Analyze results, communicate learning upward, and use the data to drive future strategies. - Set up performance management mechanisms and own multiple team KPIs for seller experience, developing strategy to drive results over short and long-term. A day in the life - Support development, testing and launch of new tax compliance products and projects in Latin America. - Define and execute Seller communication strategy and content to address Tax Compliance requirements. - Define and execute internal communication strategy for Account Management teams. - Track progress on key metrics during and after implementation such as payment success rate, invoice success rate and sellers support & experience metrics.

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