Field Customer Success Specialist

About Us A proud member of the Quanta Services family of companies, Ampacity, LLC (Ampacity) delivers a forward-thinking approach to structural and electrical solutions for clean energy transition projects. From design, kitting, and installation to comprehensive electrical procurement, Ampacity specializes in expert-engineered, field-ready solutions that accelerate project timelines and maximize impact. Made up of more than 350 passionate professionals committed to simplifying complexity across the energy value chain, Ampacity empowers customers to build smarter, faster, and more efficiently­—with the most reliable technology in the industry. Headquartered in California, Ampacity maintains facilities in Mississippi, Kentucky, and Iowa, with offices in Florida, Georgia, and Vermont. Since 2014, Ampacity has delivered nearly eight gigawatts of fully engineered clean energy systems across North America. About this Role We're adding a Field Customer Success Specialist to our Electrical team — a boots-on-the-ground role built to make sure every shipment, every count, and every customer interaction reflects the reliability and precision Ampacity is known for. You'll be the face of Ampacity on customer job sites, turning logistics execution into a genuine competitive advantage and building the kind of trust that keeps customers coming back. This isn't a back-office logistics role. You'll be on-site with customers, in the field, solving problems in real time and making sure nothing falls through the cracks between the warehouse and the job site. Pay Range: $25- $30/hourly Travel: ~ 80%

Typical Work Environment

Active solar construction sites with heavy machinery, power tools, and construction equipment in operation.

100% outdoor work environment subject to extreme weather conditions including snow and high heat, with exposure to dust, fumes, noise, and uneven terrain.

Work at various heights requiring fall protection equipment.

Position may require unexpected travel and relocation to project sites with short notice.

Provide onsite support for customers as they receive electrical goods (eBOS) and material shipments

Execute physical counts and inventory verification against purchase orders and packing lists

Identify shortages, damages, or missing items and drive fast, accurate resolution

Manage and track RMAs (Return Merchandise Authorizations) from initiation through closure

Serve as the customer's trusted point of contact on-site — answering questions, flagging issues early, and keeping projects moving

Partner with internal project management, logistics, and sales teams to resolve discrepancies quickly

Document site visits, counts, and resolutions with clear, consistent reporting

Build long-term relationships that make Ampacity the easy, obvious choice for repeat business

Travel to customer and project sites as needed, up to approximately 80% of the time

This role will evolve over time with the needs of the business.

Experience in logistics, warehousing, materials management, construction, or field services (electrical/solar industry experience a strong plus)

Comfort working independently on job sites and managing your own schedule and travel

Sharp attention to detail - comfortable with physical counts, documentation, and reconciliation

Strong communication skills; able to build rapport quickly with customers and internal teams

A proactive, ownership mindset - you spot problems before they become customer issues

Willingness and ability to travel up to 80%, including some overnight and multi-day trips

Valid driver's license; comfort working outdoors and on active construction/job sites

Familiarity with basic inventory or ERP systems is a plus

What You'll Get

Competitive pay and 401k — because your work should be rewarded fairly

Time off you'll actually use: vacation, sick days, holidays, parental, and bereavement leave

Full medical, dental, and vision