Sr. D&T Process Automation Engineer

Job Title   Senior D&T Intelligent Automation Engineer Location   Mumbai / Pune    Work Type   Hybrid     We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one  other  and grow together. Because becoming the undisputed leader in food means surrounding  ourselves  with people who are hungry for what’s next.​     OVERVIEW     The Digital and Technology team at General Mills India Centre is looking for a Senior D&T Intelligent Automation Engineer to contribute to the company’s global digital transformation agenda through intelligent automation delivery. This role is expected to design, develop, and operate scalable automation and AI-enabled automation solutions. This includes leveraging deterministic and probabilistic automation, low-code platforms, workflow technologies, and advanced agentic AI to create measurable value across our global operation.     KEY ACCOUNTABILITIES   An associate in an Intelligent Automation team, focusing on building automation solutions using ServiceNow and integrating AI with Machine Learning and Agentic AI capabilities, would typically have the following key accountabilities:     Solution Design and Development:   Design, develop, and implement end-to-end automation solutions within the ServiceNow (Various UI Experience – portal, workspace, playlist etc, Workflows, CRUD Apps)   Translate business requirements and process flows into technical specifications and automation workflows.   Develop custom applications, modules, and integrations within ServiceNow to support automation initiatives.   Main point of contact for the team to address complex issues and prevent business interruptions.   Leads the recruitment and training initiatives for the automation team. Provides coaching and reviews the work of colleagues.   Serves as the point of contact for external vendors and platform partners.   Dedicates time to researching the latest automation technology stack and influences technology and business stakeholders to adopt relevant automation solutions.     ServiceNow Platform Expertise:   Develop Custom Low Code Applications  utilizing ServiceNow App-Engine (Web UI, Workflows, CRUD Apps)   Enhance and maintain CSM module for business.   Configure and customize ServiceNow Applications, including workflows, forms, reports, and dashboards.   Ensure adherence to ServiceNow development standards and governance policies.   Power Automate experience:   Exposure to Power platform (PowerApps, Power flow, Automate etc)   Provide ongoing support for existing power platform solutions in production, including troubleshooting, enhancements, and stability improvements.   Help rationalize the technology landscape by identifying PowerApps and flows that should be modernized or migrated to ServiceNow based on business value, complexity, supportability, and platform fit.   Integration Development:   Develop and manage integrations between ServiceNow and other enterprise systems (e.g., SAP,  GCP ,  SQL tools) using REST APIs    Ensure secure and reliable data exchange between connected systems.   Manage automation platforms, infrastructure, security, and modernization efforts.   Testing and Quality Assurance:   Conduct thorough testing of automation solutions, including unit, integration, and user acceptance testing (UAT).   Identify and resolve defects, performance issues, and security vulnerabilities in developed solutions.   Documentation and Knowledge Transfer:   Create and maintain comprehensive technical documentation for all developed solutions, including design documents, user manuals, and support guides.   Manage project documents & delivery processes. Also, responsible for