Account Manager

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Job Description Job Title:  Account Manager   Function: Markets Skill Level:   Sub Function: Account Activation   The opportunity The Account Manager in GDS is primarily responsible to work with the with account leadership to support the planning and implementation of the account activation strategy. The GDS AM will closely work with the Global Client Service Partner (GCSP) and Client Executive (CE) to drive global account activation; drive account management excellence; sales and program management; and account communications & administration and will perform all the activities that doesn’t require client proximity. He / She ensures that all locations and Service Lines (SL) of the firm are actively engaged around our global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters. This role will be aligned to GCSP / CE / account team and will be based in a non-client proximate location   Your key responsibilities Account Management & Acceleration Support:

Implement Global BD strategy, methodology and processes at Account level Co-develop account strategy working with account leadership and drive global execution of account plan Support the account team in driving service line planning activity and account integration Responsible to conduct Account Maturity Assessments and supports in preparation of Account Acceleration sessions Prepare the global account meeting materials and facilitate account team meetings Responsible for follow-up on account actions by tracking progress against deadlines and driving activity Understand both the client’s business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people Develop and manage the account onboarding process and appropriate materials Co-develop client experience program, drive execution to collate client feedbacks and  follow-up action plan Act as a project manager for Account specific initiatives/projects Review of account financials to provide awareness to account leadership on drivers of account performance Monitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issues Support special projects as needed that require financial data/analysis

Manage the annual global revenue planning process with the with service leaders on EY’s priority accounts Own and manage the Client Relationship Management (CRM) process Co-develop the account relationship strategy, including management of the global relationship map Manage the account pipeline process and drive discipline across global team Coordinate the pursuit process for opportunities, working closely with key partners Execute win/loss debriefs Identify EY thought leadership and insights to be shared with the client Creation and maintenance of account marketing materials (i.e. team brochure discussion relationship history, or Value Scorecard or procurement showcase doc) Develop and maintain relationship of Account Managers, Market Segment Managers, to understand latest market- place, alliance, and solution activity within sector or like accounts

Information and Knowledge Management

Be strategic to collaborate and partner with enabling functions of EY in supporting the account (where applicable):

Offshore Account Enablement team in India – pipeline management, financial analysis, sales cycle support, client research, Account plan management EY Knowledge – Account Analysis, Quarterly