Customer Success-FastTrack Identity

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.Are you passionate about helping customers realize the full value of Microsoft AI, Security, Endpoint, and Productivity investments? Do you thrive in fast-changing environments, enjoy learning new technologies, and excel at connecting business outcomes to technical solutions? The Global Consumption & Delivery Acceleration team is looking for a FastTrack Full Stack Engineer to help accelerate customer deployment, adoption, consumption, and value realization across the Microsoft AI Business Solutions portfolio. As part of Microsofts consumption engine, you will work directly with customers, partners, engineering, and field teams to remove adoption barriers, drive successful onboarding outcomes, and help customers progress from initial deployment to secure AI transformation. Unlike traditional workload-specific roles, Full Stack Engineers bring breadth across multiple Microsoft technologies and demonstrate the agility to guide customers through interconnected deployment scenarios spanning Microsoft 365, Security, Endpoint Management, Windows 365, Copilot, Agents, Identity, and Data Protection. In addition, you are expected to have a depth of specialism, level 400, in Identity workloads. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

What Youll Do Guide customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions focused on accelerating business value and consumption outcomes. Deliver consultative technical guidance across multiple Microsoft solution areas while helping customers navigate dependencies between workloads. Drive customer success by identifying and removing deployment blockers, mitigating risks, and accelerating time-to-value.Partner closely with FastTrack Architects, Customer Success teams, Engineering, Product Groups, and Partners to achieve customer outcomes. Enable customers to adopt secure AI experiences by connecting identity, security, compliance, endpoint, productivity, and agent-based solutions into cohesive deployment strategies. Contribute to scalable delivery by sharing best practices, improving playbooks, creating reusable guidance, and driving operational excellence.Act as a customer advocate by bringing field insights and feedback into engineering and product improvement discussions. What Were Looking ForTechnical professionals who enjoy solving complex customer challenges across multiple technologies rather than specializing in a single workload.Individuals who demonstrate curiosity, adaptability, and a growth mindset in a rapidly evolving AI-first technology landscape. Experience helping customers deploy, adopt, or optimize Microsoft cloud technologies and realizing measurable business outcomes. Collaboration skills with the ability to influence across diverse stakeholders and virtual teams. Effective communication skills capable of translating technical concepts into customer business value. Passion for continuous learning and building expertise across Microsoft