Patient Access Lead

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Access Lead functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork, while ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government-based payment assistance programs. The Patient Access Lead can work in all registration areas as needed. Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules. The Patient Access Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Access Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them. The Patient Access Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities We offer 4 weeks of on-the-job training. The hours during training will be 7:00am to 3:30pm AZ Time, Monday - Friday. Location: 1955 W Frye Rd., Chandler, AZ Primary Responsibilities: Leads or coordinates shift operations of assigned activities, resources, and staff Serves as a technical or functional resource and performs similar duties with staff Assigns, monitors, and reviews progress of work. Monitors and reports compliance with policies and/or procedures. Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance. Identifies and corrects any errors found in the registration information. Makes decisions on behalf of PAS management in their absence related to PAS policies and procedures. Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations. Identifies outstanding balances from patient's previous visits and attempts to collect any amount due. Provides feedback to direct manager for implementation of process improvements, as evidenced by quality audits, trends and completed process improvement action items. Works on Special Projects as needed. Performs the duties of a Patient Access Specialist What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee