ITSM & Compliance Analyst

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME! Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.  If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. Important:  - Don’t forget to include a resumé in English in your profile in Workday. - Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method.  If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

As an ITSM & Compliance Analyst within Caterpillar's Hosting Services organization, you will support the Division's IT Service Management (ITSM) and Change Management processes to ensure infrastructure work is executed in accordance with corporate standards and best practices. You will coordinate governance activities, facilitate change reviews, provide reporting and training, and partner with technical teams across Compute, Storage, Backup & Recovery, Disaster Recovery, Data Center Networking, Operating Systems, and Mainframe Operations to promote operational excellence and reduce risk.  This role requires a combination of process discipline, analytical thinking, technical documentation skills, and a working understanding of enterprise infrastructure environments.

Coordinate and facilitate the Division's weekly Change Advisory Board (CAB) meeting. Review Change and Release records to ensure required documentation, implementation plans, validation steps, and rollback procedures are completed prior to implementation. Monitor Incident and Change tickets for compliance with corporate standards and process requirements. Provide guidance to team members regarding ITSM processes, Change Management expectations, and documentation requirements. Develop and maintain process documentation, work instructions, training materials, and reporting guidance. Train and onboard new team members on ITSM and Change Management procedures. Create and distribute operational metrics, dashboards, and compliance reporting. Identify opportunities to improve process efficiency, reporting accuracy, and operational effectiveness. Partner with infrastructure teams to support successful planning, execution, and tracking of