Operations Specialist, Scheduling and Cell Logistics

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Operations Specialist, Scheduling and Cell Logistics At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

The Operations Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s clinical and commercial autologous cellular immunotherapy products. They will serve as the BMS main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration. The primary duty of the Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan. Position is office-based in Boudry with in-office attendance required for a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work on computers and phones is essential to job function. Position shift times are 7.30am – 4.30 pm or 9 am-6 pm local and is assigned on rotating basis. Weekend and holiday on-call support is required as assigned. Overtime may occasionally be required as assigned. Travel is possible and will not exceed 10%. International travel will not exceed once per year.

Bachelor’s degree or 3 years of work experience Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred Responsibilities: Act as initial and primary scheduling point of contact for manufacturing sites, couriers, and other partners Create and maintain patient schedules in coordination with manufacturing sites and third-party logistics Monitor collection, delivery, transportation, and manufacturing activities Troubleshoot and develop plans of action for issues throughout the patient journey Interact with internal and external stakeholders over the phone and email Ensure a positive end-to-end customer experience Execute escalations and exception processes such as product returns, product replacements, and out of spec product Input and maintain transactional data related to patient schedules within BMS’s scheduling system Document feedback from partners as received Actively