Manager, Product Delivery - PMO

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Delivery - PMO Overview Product Delivery (PD) function is part of Customer Delivery that is responsible for determining and assessing product delivery readiness in conjunction with Product and Engineering team. PD leads the implementation of new and complex products/platforms and standardizes the process for future implementations that can scale. PD also acts as the knowledge expert on Mastercard Products and services during implementation projects and appropriately support internal and external customers. The Manager – Product Delivery PMO is responsible for leading and managing the PD Project Management Office (PMO). It includes all aspects of managing the PMO team to support bespoke, strategic and complex project and program rollouts across Mastercard products, services and businesses in the Asia Pacific region. This includes programs that cut across multiple markets, end-to-end business functions and GTM rollouts. The role is a unique combination of technical, business and team management skills that provides exposure on product strategy, supporting business launches, team management and hands-on program execution. Role • Experienced program management lead who has had exposure in Mastercard product rollouts and service delivery management • Essential elements include - Program Initiation & Scoping, Governance and Reporting, Program Control and Delivery, Planning and Financial Management, Resource Management, Strong Stakeholder Management, Effective Relationship management - internal & external, Risk Management • Strong exposure to traditional and emerging payments and products landscape, business constructs and platforms, preferably in Mastercard business models and industry practices. These may include but not limited to BNPL, Acceptance, Real-time payments, Commercial payments, Digital, Loyalty and Services • Experience with Prepaid Management Services, Loyalty Solutions, Instalments and Digital business lines is a plus, while significant experience within Financial Services, in a Program Management or an equivalent senior role, is a must • Required to guide with scoping, planning, leading, directing and controlling the delivery of diverse cross functional projects both for external and internal clients in the above sectors • Good exposure to Asia pacific regional market practices, regulatory and compliance guidelines • Managing end to end delivery of a large scale projects • Executing, shaping and leadership of major change initiatives which implement business strategies • Ensure delivery to agreed plans within quality, timescale and cost objectives to realise identified benefits within the business case • Implementing and monitoring business processes and standards of the PMO team to ensure scalable, repeatable and sustainable outcomes are seen consistently across projects delivered • Collaborates cross-functionally to execute service models and support programs as defined by customer types and business models • Manage a team of experienced project and program managers, guiding and supporting them, helping grow their careers and lead with example. Leads, coaches and ensures the team to further develop skill level in program management • Ability to mentor colleagues on navigating internally and business culture, and shares insights on product, customer and industry knowledge necessary for expedient and quality output All About You • PMP / PgmP /