Account Director, Retail

OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. The Go-to-Market team helps organizations understand, adopt, and deploy OpenAI’s technology to solve meaningful business challenges and create lasting value. Our Retail team partners with leading retailers and consumer brands as they rethink how they engage customers, empower employees, and operate their businesses with AI. We work closely with leaders across merchandising, e-commerce, marketing, customer service, store operations, supply chain, technology, and data to identify high-impact opportunities and support responsible AI adoption at scale. The team operates cross-functionally with Solutions Engineering, Customer Success, Product, Partnerships, Marketing, and other teams across OpenAI to turn customer priorities into successful, durable deployments.

We are looking for an experienced Account Director, Retail to help build and grow OpenAI’s business across the retail industry. You will own relationships with some of the world’s most influential retailers and consumer-facing organizations, helping executive and technical leaders understand how OpenAI’s products can transform their businesses. You will be responsible for developing account strategies, building qualified pipeline, navigating complex enterprise sales cycles, and expanding adoption across multiple functions and use cases. This role requires someone who combines deep enterprise sales experience with an understanding of the retail industry, strong executive presence, and the ability to translate emerging technology into clear business outcomes. You should be comfortable operating in a fast-moving environment, creating structure where it does not yet exist, and partnering across both business and technical teams. Success in this role will be measured not only by revenue growth, but also by the depth of customer relationships, the quality and scale of customer adoption, and your ability to help retailers deploy AI responsibly and successfully. In This Role, You Will Own and grow a portfolio of strategic retail accounts, with responsibility for pipeline creation, revenue, customer adoption, and long-term account expansion. Develop thoughtful account strategies that align OpenAI’s capabilities with each customer’s business priorities, technology roadmap, and AI transformation goals. Build trusted relationships with senior executives and functional leaders across technology, digital, data, merchandising, marketing, e-commerce, operations, supply chain, finance, and customer experience. Help customers identify and prioritize high-value AI use cases, including customer service, employee productivity, personalization, product discovery, merchandising, marketing content, store operations, and supply chain workflows. Lead complex, multi-stakeholder enterprise sales cycles from early discovery through commercial agreement, deployment, and expansion. Create new opportunities by engaging both executive decision-makers and operational teams throughout customer organizations. Partner closely with Solutions Engineering and technical stakeholders to connect customer needs with secure, scalable, and responsible implementation approaches. Collaborate with Customer Success to ensure customers move successfully from initial adoption to broader, measurable business impact. Coordinate with Product, Partnerships, Marketing, Legal, Finance, and other internal teams to remove barriers and deliver a strong customer experience. Develop business cases that clearly articulate expected value, required investment, implementation considerations, and success measures. Maintain a disciplined operating cadence across account planning, forecasting, pipeline management, and executive communication. Represent customer and industry perspectives internally, helping inform OpenAI’s retail strategy, product priorities, and go-to-market approach. Contribute to the