Senior Technology Consultant

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

As a Senior Technology Consultant supporting the Onboard Wi‑Fi Technology Team, you'll help shape and advance strategic technology initiatives that enhance the inflight connectivity experience and support Southwest Airlines' business goals. You'll partner with Customers across Technology, Customer Experience, Innovation, and Tech Ops to identify opportunities, evaluate business value, recommend priorities, and define solutions that deliver meaningful impact. Serving as a trusted advisor to Leadership, you'll translate complex technical concepts into actionable insights for audiences ranging from engineers to senior executives. This role leverages expertise in networking, satellite connectivity, cloud technologies, data platforms, and analytics to support initiatives such as onboard Wi‑Fi modernization while driving informed decision-making and continuous innovation. Additional details This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.  U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Identify new ways to create value through business process improvements and technology enhancements proactively Translate Customer needs through deep understanding of Customer priorities, value drivers, and challenges Drive solutions within a Team/group without being a subject matter expert Complete assigned and project tasks with minimal direction Partner with Senior Leadership across the Company to lead various activities required in the ongoing development and delivery of strategic initiatives Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed Anticipate large-scale, complex challenges within domain; including risk, dependencies, timelines, scope, etc. Identify complex problems and reviewing related information to develop and evaluate options and implement solutions May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to understand the implications of new information for both current and future problem-solving and decision-making Skilled in talking to others to convey information effectively Ability to communicate information and