Senior Decision Science Analyst - P&C Claims GenAI

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

We are seeking a skilled Senior Decision Science Analyst to join our team in a role that encompasses several critical areas of expertise. This individual will be responsible for  AI Decision Evaluation & Optimization , ensuring that GenAI-generated recommendations are assessed, validated, and enhanced to drive superior business outcomes and decision quality. A strong background in  Experimentation & Causal Analytics  is essential, with a proven ability in A/B testing, causal inference, and impact measurement to quantify the true business value of GenAI solutions and differentiate correlation from causation. Furthermore, proficiency in  Unstructured Data & NLP Analytics  will be vital for extracting insights from diverse text-based data sources such as claims notes and documents, utilizing NLP and semantic analysis techniques. The role also demands a commitment to  Responsible AI & Governance , including a solid understanding of AI risks, bias detection, explainability, compliance, and governance to ensure AI-assisted decisions are trustworthy and auditable. Finally, the candidate must possess strong  Business Translation & Decision Intelligence  capabilities, enabling them to translate complex business problems into AI-driven decision strategies, define key success metrics, and integrate GenAI seamlessly into operational workflows. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to various levels of management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy. Provides subject matter expertise in operationalizing recommendations. Remains informed