Heart of House Specialist(Kitchen Porter) - London Marriott Hotel Canary Wharf

POSITION SUMMARY Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces. Perform other reasonable job duties as requested by Supervisors . CRITICAL TASKS Safety and Security ▪ Complete appropriate safety training and certifications to perform work tasks. ▪ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. ▪ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). ▪ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. ▪ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. ▪ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. ▪ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. ▪ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). ▪ Maintain awareness of undesirable persons on property premises. Policies and Procedures ▪ Protect the privacy and security of guests and coworkers. ▪ Maintain confidentiality of proprietary materials and information. ▪ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. ▪ Follow company and department policies and procedures. ▪ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. ▪ Perform other reasonable job duties as requested by Supervisors.

Guest Relations

▪ Assist other employees to ensure proper coverage and prompt guest service.

▪ Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

▪ Thank guests with genuine appreciation and provide a fond farewell.

Communication

▪ Provide assistance to coworkers, ensuring they understand their tasks.

▪ Talk with and listen to other employees to effectively exchange information.

▪ Speak to guests and co-workers using clear, appropriate and professional